Tag Archives: Brand Loyalty

The Best Cab Driver in Chicago

by Tom Miller

This is Moon S. Choi.  He’s the Best Cab Driver in Chicago as judged by the people that call in to a central number to issue praise/complaints.  I had the good fortune to jump into his cab at McCormick Center … Continue reading →

Passing Down Internal Intelligence

by Tom Miller

More and more companies are opening the doors of their boardroom, their executive offices and even their books so that the marketplace can gain an honest perspective on the benefits of engaging with the company (the whole chain from prospective … Continue reading →

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